• Allison Gilgenbach checked into a hotel at Universal Studios ahead of Hurricane Milton.
  • The mom and her daughters, 11 and 8, intend to continue their vacation at the resort and feel safe.
  • They brought battery lights and had extra food and water delivered by InstaCart for an emergency.

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This as-told-to essay is based on a conversation with Allison Gilgenbach, 45, a training director for an IT company, from Cleveland. It has been edited for length and clarity.

After we entered our hotel room at Universal Orlando Resort, my daughters, Reagan, 11, and Ryann, 8, and I looked for the nearest exits and flights of stairs.

The last time Reagan checked the weather app, Hurricane Milton was predicted to hit central Florida around 5 a.m. Thursday. We wanted to find the quickest route to safety if we needed to evacuate the room and the elevators didn’t work.

I packed battery-operated lights and candles in our luggage and six battery-powered phone chargers for my phone. The hotel seems to have a lot of food available, but I placed an InstaCart order for a case of water and snacks like Lunchables, just in case.

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We booked our vacation several months ago between Reagan and Ryann’s birthdays. It’s our first time at Universal. When she heard about the potential hurricane, my travel agent asked if we wanted to cancel or change our dates.

I extended our trip by 2 days

I’m normally a bit of a worry wart, but for some reason, this didn’t make me very anxious. The path is unpredictable, and I feel this area and the hotel’s structure are prepared for hurricanes. If there’s anywhere to be, it’s probably one of these resorts.

I’d been monitoring Facebook posts in Disney groups, and people said the same. They said that, typically, this is where many folks from the coast, such as Tampa, will come inland.

I originally booked the trip for Tuesday to Saturday. However, we didn’t want to be stuck in our room all vacation, so after checking that a lot of stuff would still be held at the hotel, we decided to extend it to Monday.

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A mom and her two children take a selfie at Universal Studios in Florida.

Gilgenbach and her daughters pictured before Universal Studios was closed due to the threat of Hurricane Milton.

Courtesy of Allison Gilgenbach



We waited in line for two hours to check-in. The card machines went down for a little bit, so they had to do everything by hand. People were trying to check out early, and at the same time, others were showing up, looking for a room.

The park was scheduled to close at 2 p.m. Wednesday, so we made the most of the rides on Tuesday afternoon. We’d planned to go to the stores at Universal CityWalk after breakfast, but it was pouring, so we came back.

The employees organized a ton of activities, such as coloring and crafting for the kids. They had movies going on, such as the Harry Potter series.

But we’ve been in the arcade pretty much all day. My kids are taking advantage of our situation. “Can we get more ice cream?” they said. We’ve spent about $300 each on the arcade machines.

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The staff at our hotel have reassured us

I don’t mind about the expense because we’d have been spending money in the park regardless. My parents — who were a bit worried about us at first — sent the girls some money by Zelle so they could play a few extra games.

My daughters aren’t scared. They’ve seen me ask the staff who live nearby whether they’re nervous. They said no because they’ve been through it before, and they’ll keep everybody informed.

The girls and I have some experience ourselves, albeit not with hurricanes directly. We’ve had some tornado winds, straight-line winds, and pretty bad thunderstorms in Ohio. We all go to our basement and hunker down.

Still, I just pray that Milton is short-lived.

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Are you in the path of Hurricane Milton and would like to share your story with Business Insider? Please send details to jridley@businessinsider.com